Voice Mail System

Voice mail, e-mail, faxes, text messages, and more come to your business at all hours, and sometimes in overwhelming numbers.  How do you manage it all? Obviously you need a robust voice mail system to handle this flow of communication.  Improve customer service by providing callers with instant attention, responsiveness, and access to information.  Call us today for assistance in selecting the right Voice Mail Solution for your particular telephone system!

Here is a list of voice mail solutions Metrotel provides:

• Automated attendant – streamlines operational efficiency by enabling callers to route their own calls and leave messages without receptionist assistance.
• Call routing – sends callers to the specific extension or department they want.  Callers can easily find a person’s extension by using the company directory feature.
• Telephone answering – offers callers the choice of leaving a message, calling another extension, holding, or being transferred to an operator for assistance.
• Voice Messaging – creates, sends, receives, forwards, and saves voice messages.  Users can manage voice messages with ease by simply pressing specific telephone keys.
• Audio text – enables callers to play pre-recorded information on demand as directed by audio prompts.  It’s an easy way to answer customers’ most frequently asked questions. 
• Call screening – requests caller to state their name and company, and announces the calling party by playing the recording to the station user, who can accept or re-route the call.
• Message Notification – lets users know when a voice message arrives by any combination of lighting a message waiting light, pager, or calling a home phone, cellular phone, or any off-premise location. 
• Solutions for handling voice, fax, and email messages from either your PC or telephone. 

• Record calls directly into your voice mailbox with a single button on your telephone.  Starting, pausing, and stopping a recording by pressing a key.